Unlike Chrome, Firefox does not need cmd.exe, it starts RoboForm's process directly (please don't be confused with 'chrome' in the name of rf-chrome-nm-host.exe, this is intended for all browsers with RoboForm extension including Firefox). The problem is that Chrome does not starts rf-chrome-nm-host.exe directly, it starts cmd.exe first, and the Exploit Protection option makes your security software treat cmd.exe started by the browser as a potential threat.Īs the result, RoboForm's process cannot start, either, and adding RoboForm files in your security software white list cannot help as your antimalware does not ban RoboForm's process indeed, it bans cmd.exe. It takes Chrome to start RoboForm's process rf-chrome-nm-host.exe (so named native messaging host) to let RoboForm extension work in co-operation with RoboForm for Desktop that makes the lower toolbar available in Chrome. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. I'm still not convinced it's working as smoothy as it did, but that might be me being overly sensitive to it at this point.Endpoint Detection & Response for Serversĭouble-click mb-support-X.X.X.XXXX.exe to run the program As of the most recent program and extension updates ( 8.9.5.5 and 9.0.9.1 respectively) I'm getting better performance. Had some back and forth exchanges to provide information and feedback. Update 3: To support's credit they actually engaged with me on this one. Not pleased, we'll see what support has to say in Round 2. Removing Roboform returns FF to 100% functionality and this PC has no other issues, so it's definitely a Roboform issue (or at the very least an issue between Roboform and FF). Update 2: Ok, now I'm definitely getting major slowdowns with FF 82.0 and Roboform. I also asked a follow up about plans to make the animation optional and thus far haven't gotten a definite answer. I asked about slowdown and was just instructed to reinstall. The red dots indicate that Roboform is "processing" information on the page. Update: Support responded that this is an intentional thing. Support has been absolutely useless so far, they didn't even seem to understand what I was talking about when I first contacted them. The little red dots are kind of driving me nuts though, haha. I will say that I'm not noticing browser slowdown on my end (7 year old desktop here so specs aren't insane or anything), but that might just boil down to my usage habits. Experiencing the same thing here with both Firefox 81.0.2 and 82.0.
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